Función de Libro de Quejas | Solicitudes de funciones

Complaint Book function

CIMA Restaurante

At the Point of Sale, at the 3 points of the cart, we would like to add a comment/ complaint/ suggestion that can work to generate a report of these comments. It should be kept to the invoice/table/order for better control and auditing.

Created by Carlos Larach

May 17, 2024

Carlos Larach

ARTICLE 30. REQUIREMENTS FOR AUTHORIZATION

OF THE PHYSICAL OR DIGITIZED COMPLAINT BOOK.

Request for authorization submitted by the owner

or procedural agent, attached operating permit or

Deed of incorporation of a company.

Single notebook with a minimum of two hundred (200)

pages duly rubricated and foliated.

Labeled with the name of the accompanied complaint book

of the name of the establishment.

The digital complaint book must have a platform

electronic that provides Internet access in a way

simple and free.

Have a button to access the platform from the

portal of the establishment.

Provide free access to the enforcement authority for

give due follow-up to complaints filed.

Have a database of complaints received by

consumers.

Give the user a complaint number for their

follow-up.